> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-api.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-limits-api/mFMDP85RZmuopd8-/images/moengage_29f0ac.png?fit=max&auto=format&n=mFMDP85RZmuopd8-&q=85&s=ffd4a87d153ab3442823b00d4a45b758" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-limits-api/IYn_fi_BCUSuaw_u/images/moengage_ea5a85.png?fit=max&auto=format&n=IYn_fi_BCUSuaw_u&q=85&s=f40abf1d674d429af8e173ed64cc7a95" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-limits-api/scNtRnVEnyZwsrl8/images/moengage_4530b9.png?fit=max&auto=format&n=scNtRnVEnyZwsrl8&q=85&s=663b0c9dbbc15cd0cffd5cb4ccebb644" width="1440" height="160" data-path="images/moengage_4530b9.png" />